What did PartnerOne acquire, and what does ISI Analytics actually do?

PartnerOne, a Riverside, California-based enterprise software group, acquired ISI Analytics, a provider of collaboration analytics and operational intelligence tools for enterprise unified communications (UC) environments. ISI Analytics monitors UC deployments, giving IT teams real-time visibility into performance, service quality, and user experience. The platform also delivers adoption and utilization reporting, helping organizations understand whether employees are actually using the collaboration tools they have licensed and where problems are emerging before users report them.

What will the acquisition enable for ISI Analytics that it could not do as a standalone company?

The acquisition provides ISI Analytics with additional resources to accelerate product development, deepen customer success programs, and grow its collaboration analytics offering. PartnerOne also signals continued investment in ISI Analytics' existing product line and team. Jason Forehand, CEO of ISI Analytics, committed to ongoing investment in analytics and operational intelligence as AI becomes more embedded in enterprise collaboration platforms.

Which UC platforms does ISI Analytics support, and why does that coverage matter to enterprise IT teams?

ISI Analytics covers Microsoft Teams, Cisco, and Webex calling environments. For enterprise IT teams managing multi-platform or transitioning deployments, unified visibility across more than one UC platform is a meaningful operational capability. Each of these platforms generates its own proprietary reporting, and organizations running parallel environments, common during migrations or in large enterprises with acquired business units, often lack a unified way to compare performance and adoption across them.

How does AI factor into this deal?

Both PartnerOne and ISI Analytics frame AI as the driver of urgency. As AI assistants, meeting intelligence tools, and workflow automation become embedded features inside Microsoft Teams, Cisco, and Webex, the operational complexity of those platforms increases. PartnerOne's Vice President Suzanne Fortman commented that organizations will need greater insight into platform performance, adoption, and health as AI reshapes enterprise collaboration. ISI Analytics positions its analytics layer as the observability foundation that lets IT teams manage AI-augmented environments with confidence rather than reacting to failures after users are already affected.

What does the announcement say about continuity for existing ISI Analytics customers and partners?

Customers and partners should expect uninterrupted service, and that ISI Analytics' existing products, team, and customer relationships will be preserved under PartnerOne ownership. No product discontinuations, support transitions, or organizational restructuring were mentioned.

Corporate · July 14, 2026

PartnerOne Acquires ISI Analytics: What the Deal Means for Microsoft Teams, Cisco, and Webex Collaboration Monitoring

PartnerOne brings ISI Analytics' enterprise collaboration analytics platform under its software group umbrella.

By AVinBrief Editorial Desk · July 14, 2026

What did PartnerOne acquire, and what does ISI Analytics actually do?: PartnerOne, a Riverside, California-based enterprise software group, acquired ISI Analytics, a provider of collaboration analytics and operational intelligence tools for enterprise unified communications (UC) environments. ISI Analytics monitors UC deployments, giving IT teams real-time visibility into performance, service quality, and user experience. The platform also delivers adoption and utilization reporting, helping organizations understand whether employees are actually using the collaboration tools they have licensed and where problems are emerging before users report them.
What will the acquisition enable for ISI Analytics that it could not do as a standalone company?: The acquisition provides ISI Analytics with additional resources to accelerate product development, deepen customer success programs, and grow its collaboration analytics offering. PartnerOne also signals continued investment in ISI Analytics' existing product line and team. Jason Forehand, CEO of ISI Analytics, committed to ongoing investment in analytics and operational intelligence as AI becomes more embedded in enterprise collaboration platforms.
Which UC platforms does ISI Analytics support, and why does that coverage matter to enterprise IT teams?: ISI Analytics covers Microsoft Teams, Cisco, and Webex calling environments. For enterprise IT teams managing multi-platform or transitioning deployments, unified visibility across more than one UC platform is a meaningful operational capability. Each of these platforms generates its own proprietary reporting, and organizations running parallel environments, common during migrations or in large enterprises with acquired business units, often lack a unified way to compare performance and adoption across them.
How does AI factor into this deal?: Both PartnerOne and ISI Analytics frame AI as the driver of urgency. As AI assistants, meeting intelligence tools, and workflow automation become embedded features inside Microsoft Teams, Cisco, and Webex, the operational complexity of those platforms increases. PartnerOne's Vice President Suzanne Fortman commented that organizations will need greater insight into platform performance, adoption, and health as AI reshapes enterprise collaboration. ISI Analytics positions its analytics layer as the observability foundation that lets IT teams manage AI-augmented environments with confidence rather than reacting to failures after users are already affected.
What does the announcement say about continuity for existing ISI Analytics customers and partners?: Customers and partners should expect uninterrupted service, and that ISI Analytics' existing products, team, and customer relationships will be preserved under PartnerOne ownership. No product discontinuations, support transitions, or organizational restructuring were mentioned.

The Take

What should integrators and IT managers ask ISI Analytics now that it operates under a new parent?

Acquisitions by enterprise software roll-ups follow a recognizable pattern: the acquiring group promises continuity, retains the team, and signals investment. Most of the time those commitments hold in the near term and represent the best intentions of the parties. For integrators who have specified ISI Analytics as part of a managed UC services stack, the practical concerns for the long-term are licensing model stability, roadmap transparency, and support escalation paths under the new ownership structure. All good questions to ask as the dust settles on the acquisition.

For enterprise IT managers already running ISI Analytics in a Microsoft Teams or Cisco environment, the AI framing in this announcement is the signal worth tracking. Both parties are positioning ISI Analytics as observability infrastructure for AI-augmented workplaces, which suggests the product roadmap will lean into deeper Teams and Copilot integration, Webex AI feature monitoring, and similar capabilities. Whether that roadmap accelerates or stalls under the new parent will be visible in the next product release cycle.

Sources

PartnerOne Acquires ISI Analytics to Accelerate Enterprise Communications Intelligence and Customer Experience, PR Newswire (press release)